Return & Exchange

If you received the wrong items or defective items, please email us at info@vesatta.com to discuss this further.
You can return any goods you are not satisfied with to us within 30 days of receipt, provided they are in their original and salable condition.

You are entitled to a full refund once the items are returned, excluding the cost of return shipping. We cannot refund or exchange items that appear to have been used or opened, or that are not in their original condition.

To request a return

• Download, print, and complete the return form. Request the return form using the form below.
  
• Send the completed form, along with a photo of the products you are returning, to  info@vesatta.com
  
• Once approved, make sure your return shipment is properly packaged and meets all the conditions below.
  
• Clearly mark "Returns" on the outside of your package.
  
• Use an insured, traceable shipping service to ensure your package arrives safely.
  
• Send a follow-up email with your tracking information to info@vesatta.com.Return conditions and guidelines:
  
• All returned items must be unused and unopened and in their original plastic packaging.
  
• You are responsible for the cost of returning the items.
  
• Make sure that all returned items are properly packaged so that they do not get damaged in the mail.
  
• Ensure that all return packages are sent via a traceable, insured service, as we cannot take responsibility for items damaged or lost during return transport.
  
• Ensure that the return form is approved; without approval, your return may not be processed.
  
• Promotional products are not eligible for return.

Follow these three simple steps for easy returns:

Step 1: Request the return form using the contact form below. Provide your order number, email address, and reason for return.

Step 2: Send your order
Send the items, along with the completed return form, to the address on

Step 3: Track your return. Make sure to provide the package with a tracking code.
As the sender, you are responsible, and we want to avoid any misunderstandings.
to arise. Receive the purchase amount in your bank account.
Once we receive the package, we will ensure that the purchase amount
is refunded to your account within five business days.
 
 
 
Please note that we process our returns in China. This means that you will have to send your package back outside the EU. This can incur costs of up to 25-30 euros, which we do not reimburse.
 
Contact us

Do you have questions about your return? Would you like to share something with us? We are happy to help! You can reach us through the following channels:
 

For questions or comments, please email us at info@vesatta.com
You can also send us a direct message on Instagram.
We are also available on Facebook!